Question 1

Infotainment screen freezing and rebooting (Kuga Mk3)

Accepted Answer

The touchscreen infotainment system can freeze, reboot, lose Bluetooth or Apple CarPlay/Android Auto connections or show a blank screen. Most cases are fixed with software updates; a few need the display or control module replaced.

Question 2

Weak 12V auxiliary battery (2.5 PHEV)

Accepted Answer

On electric and hybrid vehicles the 12V auxiliary battery powers the start-up electronics; when it weakens, the car may not go into Ready mode, show random warnings or refuse to charge. It is more common with infrequent use and after 4-6 years.

Question 3

High-voltage battery overheating recall (Kuga PHEV)

Accepted Answer

Early Kuga PHEVs were recalled because a fault in the high-voltage battery cells could cause them to overheat, with a risk of fire. Owners were told not to charge the car until the battery was replaced or the fix applied.

Ford KugaKuga Mk3

Known issues and common problems

Ford KugaKuga Mk3

Known issues and common problems

Infotainment screen freezing and rebooting (Kuga Mk3)1 solutionsLow

Weak 12V auxiliary battery (2.5 PHEV)1 solutionsLow

High-voltage battery overheating recall (Kuga PHEV)1 solutionsCritical